academy hotel colorado springs bed bugs
When I checked in I paid in advance for a one week stay at a special winter rate. Called back immediately to report and the GM called back fe. I did not like how dark the place was, and how murky the pool was. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. The most helpful contributions are detailed and help others make better decisions. The room was very nice, clean and in great condition. 8110 N Academy Blvd, Colorado Springs, CO 80920 | 719-598-5770 Check prices, availability or book The Academy Hotel Embassy Suites by Hilton Contact the property for more information. (Click on the Red Icon to view detailed bed bug reports. We went back to the area for spring break and decided to stay there again because of the location and price. Sincerely, John Wilkins/Owner. This review is particularly disturbing since The Hotel Manager and I have had a number of conversations with this guest and had sent her the written confirmation from the 3rd party certified inspector that there was absolutely no evidence of any insects or more specifically bed bugs in the rooms this guest spayed in. The following reports are from third party sources. There were stains and drips on the bathroom walls and the linens were very wrinkled like they had already been slept in. Thanks! Guests submit their subscores and their overall scores independently theres no direct link between them. Recommendations for addressing a bedbug infestation: Contact apest management professionalwithexperienceand knowledgeofthe inspection, identification, and extermination of bedbugs. It seems that communication was lacking in your case, I apologize. Location off highway was amazingly easy. * Check-In: 4pm | Check-Out: 11am Though the lobby is lovely don't let it fool you! With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. The bathroom had poop on the toilet when we checked in. Our bed was horrible. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. We checked into the hotel and the person at the counter was very friendly and personable. Great to have an omelette at breakfast! You'll also get a complimentary hot breakfast in the morning that includes made to order omelets and a waffle bar. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. I love the quiet calm vibe. Lock in the lowest price from these sites. This was for the price a grand slam! Something went wrong please try again later. Exterminators with the National Pest Management Association say the top three places they find bedbugs are in single-family homes, apartments, and hotels. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. The mountain view is stunning. Wish there was a hot tub for the grownups but no biggie. "That tells me right there in plain black and white that it's getting worse.". Wonderful. That's how we know our reviews come from real guests who have stayed at the property. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. As a result of your review, I am working with staff to better communicate with guests the circumstances at hand and reinforce our sincere desire to do everything we can to win the loyalty of each and every guest through Exceptional Service while also offering the best Value in Colorado Springs. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. Once booked in the room was great, the atrium was very pleasing, a huge fireplace with free daily newspapers. But this would have been bearable had the staff not been downright snotty and rude. Review tags are currently only available for English language reviews. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Located close to the Rocky Mountains, our pet-friendly hotel in Colorado. NEVER again! PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Check around the edges of the box springs. language, whether its just a rating or contains comments as well, etc.). One of the best places I have ever stayed. The Academy Hotel Colorado Springs View Hotel 3,386 reviews 0.1 km from Econo Lodge North Academy Free Wifi Free parking Breakfast included Hampton Inn Colorado Springs I-25 Central View Hotel 32 reviews 0.2 km from Econo Lodge North Academy Free Wifi Free parking Visit hotel website Breakfast included Additional sorting options might be available (by type of traveler, by score, etc). We will definitely stay here again if we are in the area! Made to order omelettes! Finding refuge in bed seams and the crevasses in furniture, these parasites that are no bigger than an apple seed hitch hike from place to place, then lie in wait until they can crawl out to bite people. There was a line for waffles in the morning only to find out one of the waffle makers had died. I always enjoy staying here! This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Your contribution should be yours. It is my hope that you see fit to give us a second chance to win your valuable business back. Breakfast was top notch. Tripadvisor performs checks on reviews. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. The bathroom had poop on the toilet when we checked in. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Service was excellent and employees were here helpful and friendly. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. Check under the box spring. N Academy Blvd Colorado Springs CO Hotel highlights Free full breakfast Free WiFi in rooms and public areas Free parking Onsite dining Located in Briargate within a 5-minute walk of US Air Force Academy, The Academy Hotel Colorado Springs is within a 15-minute stroll of Chapel Hills Mall. Rooms hallways ,pool area, dinning area. Lunch, For the money, this hotel was beyond worth it. Very tranquil atrium area. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Site content 2006-2019 Maciej Ceglowski - Terms of use - Privacy - Disclaimer. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. I then contacted the BBB. Please note that all Special Requests are subject to availability and additional charges may apply. You can sort and/or filter them by time of year, review score, and more. We went back to the area for spring break and decided to stay there again because of the location and price. My friend was sleeping in the bed closer to the bathroom. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. It is my hope that you see fit to give us a second chance to win your valuable business back. Owner quickly gave full 11day-scheduled refund without checking the room for himself. Front desk amazing. The act requires a tenant to promptly notify the tenant's landlord via written or electronic notice when the tenant knows or reasonably suspects that the tenant's dwelling unit contains bed bugs. They also have very strict protocol on handling complaints such as this. Sincerely, John Wilkins/Owner. Please enter the dates of your stay and check what conditions apply to your preferred room. Service was amazingly efficient. Get exclusive access to members-only deals by email. Colorado Springs Bed bug Reports Best Western The Academy Hotel Bed Bug Reports Recommended tips after hotel check-in: 1. Overall the hotel was very nice as was the experience. We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. Colorado Springs actually moved down 19 spots on the list from 2012 when it was . Great breakfast, great staff , overall a great experience. Food was outstanding! when there are so many other options, close by, we will not be staying here again. Known for our complimentary signature breakfast, indoor heated pool, onsite dining and friendly staff, The Academy Hotel is committed to providing our guests excellent service, comfortable accommodations and extra amenities for added value. Read more about the Colorado State Law: https://leg.colorado.gov/bills/hb19-1328, Cases come in daily for Just Bed Bugs Pest Control. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. The Academy Hotel Colorado Springs 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America - Great location - show map Very Good 1,659 reviews great breakfast and restaurant and the pool is our favorite the decorations are amazing Sherry United States of America Staff 8.9 +45 photos Tripadvisor performs checks on reviews. If the staff was better, the hotel would be an excellent place to stay. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. Taxes and fees that are shown are estimates only. A 24-hour reception greets guests of The Academy Hotel. Frequent visitors over many years and always pleased. "They don't care what your wallet looks like, or what your car you drive. It was unfortunate that the boiler stopped working and we had to move rooms which was inconvenient, but all in all a good experience. Booked this on a major travel site for an incredibly low price. Use cautionwhen using pesticides and always follow label directions. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. I really didn't know about bed bugs at the time. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. The Academy Hotel 8110 N. Academy Blvd. * Complimentary Breakfast: We stayed at this hotel last summer, June 2010, and left with some bites on us all. After their trip, guests tell us about their stay. Beautiful facilities, parking lot was a bit dark at night. Best Western requires special training of Housekeeping, Maintenance and Management staff on this issue. The Academy Hotel Colorado Springs: Bed Bug - See 3,263 traveller reviews, 501 candid photos, and great deals for The Academy Hotel Colorado Springs at Tripadvisor. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Building itself is beautiful. A chef was available to make made to order eggs/omelets! Very tranquil atrium area., Omlet station was great the rest of the food cold and old, Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. The Academy Hotel Colorado Springs 8110 N Academy Blvd, Colorado Springs, CO 8.8 Excellent 2917 reviews Verified reviews 10 - Excellent 1,725 8 - Good 764 6 - Okay 252 4 - Poor 97 2 - Terrible 79 8.7/10 Cleanliness 9.0/10 Staff & service 8.6/10 Amenities 8.4/10 Property conditions & facilities 8.5/10 Eco-friendliness 4/10 Poor Mike Nor could we call out in case of an emergency. Pool was so crowded my 16 year old wouldnt get in. Good inexpensive place to stay with a very good staff. Bedbugs have become such a concern in Colorado last summer state leaders passed a law to clarify the responsibilities of landlords and tenants when it comes to reporting and dealing with bedbugs. Due to the coronavirus (COVID-19), this property is taking steps to protect the safety of guests and staff. Basically got one night free with purchase of one night compared to other Hotels in same area. Highly recommend. Omlet station was great the rest of the food cold and old. Rooms were clean & staff at desk was very polite & professional. Error: There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. Chapel Hills Mall is 1.2 mi away from this hotel. The manager told us they did not have bed bugs and we probably had an allergicRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. 719-260-18005580 Tech Center DrColorado Springs CO 80919, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors. We will be back. I had stayed at this motel several times about ten years ago and was surprised to read a couple bad reviews on this site because my experiences had always been so positive. 245 out of 2735 reviews" ", Rating 4 - Poor. Guests can work out in the on-site fitness center or indoor pool. Breakfast is unreal. So pets or no pets? We allow a maximum of 2 pets per pet friendly room. I want to recommend this hotel, but I just can't considering the staff issue :(P.S.-- The pool was warm on the weekend, and FREEZING during the weekdays. I really didn't know about bed bugs at the time. We checked into the hotel and the person at the counter was very friendly and personable. Exterminators recommend we use the acronym S.L.E.E.P. Pizza, On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. We went back to the area for spring break and decided to stay there again because of the location and price. While they may not be visible at first, bed bugs could be infesting your Colorado Springs, Colorado home, local furniture rental store, hotel, or apartment. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. The rest of the staff was very, very rude and it did not feel welcoming. )Icon Color & Report Disclaimer, File a new bed bug report at this location. Bar is always amazing! With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. Basically got one night free with purchase of one night compared to other Hotels in same area. Posted at 9:58 PM, Feb 01, 2019. and last updated 9:30 PM, Feb 01, 2019. Built in 2017 as an exclusive couples romantic getaway. This one bedroom adult only cabin, located on a 160-acre mountain ranch, is our most remote and popular cabin. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it.