bt openreach engineer working hours
She also looked into the email and text my dad received regarding the new appointments and found nothing in the system. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. He has sturdy life goals and knows where he wants to go. To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. The difference between the engineers was night and day. Work programme gives an insight into life as an Openreach engineer. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. the home, For Try their website here. Monday 9th June 2014. Delayed repair following loss of service. I need an engineer to come to my premises to fix a broadband fault. These cookies will be stored in your browser only with your consent. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. Register (or login) on our website and you will not see this ad. Edited by XRaySpeX (Sat 05-Apr-14 22:35:46). Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. In 1987 I began a career as a British Telecom Engineer. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. as per usual ,engineers working across the road and our broadband goes down. @XRaySpeX . I'm wondering will there be engineers working on a saturday? If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. "The serious disruption this strike may cause is entirely down to Philip Jansen and his friends, who have chosen to stick two fingers up to their own workforce.". If the engineer is already working on the fault, then you won't be able to change the appointment. If installing your FTTP needs Excess Construction Charges, well let you know before starting work. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. If you're an engineer, that's usually four or five days a week between Monday and Sunday. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. Well send you a confirmation email with your appointment date and time slot. The engineer said you should only have one line and said to get rid of the other. Well arrange a convenient appointment when both you and the engineer are available. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. You'll find up-to-date details of all charges and pricing information in BT Price List. BT Openreach was established in 2006 . ", Thousands of BT workers vote to strike over pay, Royal Mail workers to vote on strike over pay, BA Heathrow staff back summer strikes over pay, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. 26/04/2017. Openreach will then be in touch to arrange when they can complete the work at your premises. Myself and my team cover the whole of the UK. This cookie is set by GDPR Cookie Consent plugin. Send us your details and we'll be in touch as soon as we can. 01-04-2021 There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. Again, no one turned up. Ex open reach engineer here, up until 5ish years ago. 30-03-2021 So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. I was recently working as a service delivery Manager with 10 years' experience in the UK's largest Fiber/copper network provider (BT Openreach) , responsible for the safety and performance of large engineering teams. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. BT said it had made its best pay offer and would not be re-opening the 2022 pay review. . So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. This cookie is set by GDPR Cookie Consent plugin. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. Our broadband then stopped working completely. New grading structure. I think Openreach work 7 days a week, and on bank holidays. It could be Sky's Openreach account number, for the details that ISPs have given them. Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Openreach is the UK's digital network business. All depends when your manager wants you I guess. This cookie is set by GDPR Cookie Consent plugin. Super helpful and knowledgeableman. There may be a charge if an engineer is called out to fix a fault that you could fix yourself, like a fault with your phone equipment. ", http://www.speedtest.net/my-result/3167201384. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. What tips or advice would you give to others applying to BT? The live chat person wasn't at all helpful and actually closed the chat without resolution. Faulty equipment like a telephone or router not covered by a maintenance contract. An engineer will install an ONT at your premises to connect to the nearby fibre cable. However, youll need to arrange the actual installation date with the engineer, based on when youre both available for the work to take place at your premises. Hi Dave, the Engineer's work for our suppliers at Openreach but if you DM over the name on the account, BT account number and full address with postcode I can have a look and find the Engineers details and arrange to send feedback over to their manager. You can view these money saving ideas by clicking HERE. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. I have my new router sent to me ready to go, which I was told to let the Openreach Engineer install. @richthestag. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. . and. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. It was reported a yesterday (I think). The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. BT Openreach apprentice engineer Thomas (Tom) Dickenson. BT won't send no one out because @SkyHelpTeam are my provider. I was pleased to be able to complete this voluntary placement as its a great way to help get me back into work. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. . You were left wondering if this was just a temporary fix. Replying to . They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. Will, Danny, Nicholas and Vincent pulled out all the stops to fix a lengthy wire damage and get a customer reconnected within 24 hours. If the work is not complex, they'll carry out all the external work required. Starting salary is poor, but you'll reach the higher rate after 3 years. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. If this happens we'll text you, call you, or send you an email to arrange another appointment. Need to change your appointment? Help and support; Contact BT; Back. Answered View answer in the context of this discussion Report post They will discuss this with you before starting any work. If you need help email [email protected]. 0 Ratings Ibz That's usually four or five days a week between Monday and Sunday. on So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. How long is the appointment? We have a range of ways to get in touch for new and existing customers. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. Call us on0800 800 150to discuss your installation. Please review the vacancies in your location to confirm the exact requirements, however for most of our apprenticeships you will need 4 GCSE's Grade 4 - 9 (C or above) as a minimum and this may include English Language and Maths. By clicking Accept All, you consent to the use of ALL the cookies. Well let you know if this happens. He spent 15mins or so trying to fix it, but couldn't so he just walked off the job. Include an address and phone number. Necessary cookies are absolutely essential for the website to function properly. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. That's unbelievable and totally unacceptable, I'll send you a private message so you can get in touch and one of the moderators will be happy to help. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. Well remotely activate a port on the ONT. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. 30-03-2021 What's the least amount of exercise we can get away with? A specific time cannot be given and access must be available for the entire slot. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. 10 reasons to work for BT Openreach. Was the First Engineer who the complaint was about actually a Qube Engineer? - Providing support for Service and Commercial inventory. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. If you currently work for the BT Group please apply directly through the Internal jobs board. More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. BT Openreach What a great place to work! 15h06. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. . I saw one at a cabinet last Sunday afternoon. Technical support. Openreach is a huge division of BT, or British Telecommunications PLC, now known as BT Group. Just click on. We had to say we were from Openreach, working on behalf of their Service Provider . 30-03-2021 Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. Instal a new Telephone Extension Socket (COVID procedure) firstly online application, secondly video upload interview followed by online assessment via Skype. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Contact BT for help and support with your BT broadband, TV, home phone or mobile. This could be when: We only charge for repair work on a small number of fault reports. If you cant change your appointment, chat online or call us and we'll do it for you. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. Depending on the provider and package you choose, you might be able to avoid paying for line installation. The fault is due to theft, loss or removal of equipment. Within 10 working days, Openreach will have completed their survey. This website uses cookies to improve your experience while you navigate through the website. It also insists that the line is properly fixed. This is how life was back then. He took a look and said it was related to the amount of extensions, which we said had been cut down after the fun and games of last year (My previous thread is here & with the help a lot of Neil, a great mod here, we actually got some resolution:https://community.bt.com/t5/BT-Fibre-broadband/BB-drop-outs-for-past-2months-noise-on-line/m-p/20571). 10. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. And once you've got some experience under your belt, there should be opportunities for overtime. They will try and get you . on The placements were organised following recent work between BT and Nottingham City Council who are joining forces to make free wi-fi available across much of the city centre later this year. If the fibre cable is not near you, it may need major external work (involving road closures for example) before an engineer can install an ONT. Message 3 of 4 (2,131 Views) 0 Anoush Aspiring Hero Posts: 2,568 Thanks: 571 Fixes: 139 @katenoblett. They come across many different situations that require considerable skill and the ability to think and act quickly. Darlington, United Kingdom. The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. After a . 13h08. Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Members of the Communication Workers Union (CWU), including call centre workers and engineers, will hold a 24-hour strike, after similar action on Friday. - Providing data governance through all operational teams in order to maintain and improve data quality. Suppliers charge us for each visit but give you more certainty of the costs we charge a flat rate covering the visit. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Engineers from Openreach managed to cut our telephone line while they were working on our road. The strikes will take place on 29 July and 1 August. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Asked 22 May 2022 The engineer first needs to turn on the cable that runs from the street cabinet to your property. Whilst I know this is true, I am always suprised that these larger companies seem to put people off, encouraging them to look elsewhere! They'll aim to do this within 5 working days of you placing your order. Have you got the head for heights needed to train as an engineer at Openreach in Peterborough? If so then thats nothing to do with Openreach, theyre not one of their Contractors and wouldnt have organised for one to visit. BT Openreach SFI2 Engineer Visits. But you will have heard of BT, BT Broadband and BT Infinity . If you arent available, someone over 18 will need to be around. Those striking are largely Openreach engineers and call centre workers. The cookie is used to store the user consent for the cookies in the category "Performance". A specific time cannot be given and access must be available for the entire slot. It says: Were very sorry about the problem with NJs broadband service. Accept cookies to experience the full functionality of this page. Contact BT. Response was given fairly soon after initial slection. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. . My dad explainedwhat had happened and she looked into the system and said the engineer who caused the issue had failed to report any issues with the visit. Your just as rude! I know a mod hasn't had a chance to look into this yet so I just wanted to update as I know you guys are busy. Thank You). (adsbygoogle = window.adsbygoogle || []).push({}); Apprenticeships. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Mar 2018 - Present5 years 1 month. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available on Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. 30-03-2021 Replying to . on My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). To change your appointment: You can also easily change engineer appointments using the BT Business app. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Engineers from Openreach managed to cut our telephone line while they were working on our road. Announcements, Guides & Community Updates. Youll be sent a new hub, so keep it somewhere handy. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 However the test carried out is only for a few seconds and its just as likely that the fault is in the external telephone network and you could be entitled to have it fixed FREE! If you already have an ONT, its very quick to get connected. 1. Your salary This has been a nice experience and I wish the best to Arran in finding work.. The BBC is not responsible for the content of external sites. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. 2. Now there is light at the end of the tunnel! A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. In your case, communication between the two appears to have broken down badly. Missed appointments. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. 2023 BBC. And once you've got some experience under your belt, there should be opportunities for overtime. Log intoorder trackerusing your BT ID or order reference and postcode. Find out more about the BT Business app and how to download it. You'll work as part of a two-person team, undertaking small civil engineering work in both highway and customer property, helping us to connect people and build the best digital future for the UK. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Not really a good service from BT. Work Experience. BT argued that you still received a partial service. Contact from abroad. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. Id like to congratulate the four people who completed the programme in Nottingham and hope theyre able to put their new skills and experience to good use in the future.. Its not BT Openreach, its simply Openreach, a BT Group company.. Damage caused during a break in to your premises. Read about our approach to external linking. 12h52. Amount of compensation. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Micky37 @bt_uk. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. The fault isnt due to fair wear and tear. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. The installation takes around three hours and the Openreach engineer will need access to your property. The cookie is used to store the user consent for the cookies in the category "Other. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. Lost or stolen. Job Responsibilities: Undertake poling when required Work on When you report a fault, we try and assess whether therell be a charge or not. There's more to Openreach than meets the eye. Working from home no service passing the buck. RHM Telecommunications Ltd8 Wheatstone CourtWaterwells Business ParkQuedgeleyGloucesterGL2 2AQ. Thing is there is a lot of stuff under footways so you can't go mad. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . Noisy faults often dont show up on a line test result. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. 8.40 for each calendar day that the service is not repaired. Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. Qube are employed directly by BT to do Internal Home Checks. What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Moving home . Russian minister laughed at for Ukraine war claims. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. How to report a BT line fault or broadband fault. BT. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. [ link to this post] I have a line fault that needs to be fixed. Find out moreBritish Telecom My Old Job I Loved, To book an appointment with me or a member of my team, please call. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? Were responsible for faults caused by fair wear and tear on the BT Network or on equipment covered by a separate maintenance contract. Interview. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. My Background as a Phone Engineer in Southend. Work experience gained by working for Openreach is truly respected in its particular field by other firms. But opting out of some of these cookies may affect your browsing experience. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year.
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